Last updated: June 9, 2026
This Privacy Policy explains how RALCO STUDIO ("RALCO STUDIO," "we," "us," or "our") collects, uses, stores, shares, and protects information when you use our website, platform, document builder, form builder, signature workflows, PDF generation tools, integrations, and related services (the "Services").
By using the Services, you agree to the collection and use of information as described in this Privacy Policy.
RALCO STUDIO provides a digital document and workflow automation platform that allows businesses to create forms, document templates, signature flows, generated PDFs, customer-facing workflows, and integrations with third-party systems such as CRM, database, email, payment, and automation platforms.
Company name: Ralco Studio Website: ralco-studio.com Contact email: Info@ralco-studio.com Address: Las olas 2350 se, 2420 suit Fort Lauderdale, Florida
When you create an account or use the Services, we may collect:
If you use the Services on behalf of a company or organization, we may collect:
When you use RALCO STUDIO to create or manage workflows, we may process data that you or your users upload, enter, generate, submit, or send through the Services, including:
You are responsible for ensuring that you have the right to collect, upload, process, and share Customer Data through the Services.
For document, approval, and signature workflows, we may collect:
This information is used to support document tracking, workflow history, and evidence of document activity.
If you purchase a paid subscription or add-on, payment information may be processed by our payment provider.
We may collect or receive billing-related information such as: • Billing name • Billing email • Billing address • Subscription plan • Payment status • Invoice status • Last payment date • Failed payment status • Subscription renewal date • Payment processor customer ID • Subscription ID
We do not intentionally store full credit card numbers on our servers. Payment information is handled by our payment processor.
If you connect RALCO STUDIO to third-party services, such as CRM, database, email, payment, storage, or automation platforms, we may collect and store information necessary to operate the integration, including:
• Integration provider name • Account connection status • Access tokens or refresh tokens • Connected account identifiers • Workspace, base, module, object, or field metadata • Sync logs • Error messages • Data mappings • Records or files sent to or received from the integration
We use integration data only as needed to provide the connected functionality.
When you use the Services, we may automatically collect technical and usage information, including:
• IP address • Browser type • Device type • Operating system • Pages visited • Features used • Login events • API requests • Error logs • Performance logs • Date and time of activity • Referring URLs • General location based on IP address
We use this information to secure, operate, debug, improve, and monitor the Services.
If you contact us, request support, schedule a demo, or communicate with us, we may collect:
• Name • Email address • Phone number • Company name • Message content • Support request details • Attachments you provide • Communication history
We use information to:
We may also use aggregated or de-identified information for analytics, product improvement, reporting, and business planning.
Depending on your location, we may process personal information based on one or more legal bases, including:
• Performance of a contract, where processing is necessary to provide the Services • Legitimate interests, such as securing, improving, and operating the Services • Consent, where required by law • Legal obligation, where processing is necessary to comply with applicable laws • Billing and business operations, where processing is necessary to manage paid services
We may share information with trusted service providers who help us operate the Services, such as:
• Hosting providers • Database providers • Payment processors • Email providers • SMS providers • Analytics providers • Error monitoring tools • Customer support tools • Security and infrastructure providers
These providers may access information only as needed to provide services to us.
When you purchase a subscription or add-on, payment and billing information may be processed by our payment processor. Your use of payment services may also be subject to the payment processor's own terms and privacy policy.
When you connect RALCO STUDIO to third-party systems, we may send or receive information based on your configuration. For example, we may send form data, generated documents, PDFs, attachments, or signature status to a connected CRM or database.
You are responsible for reviewing and approving integration settings and data mappings.
We may disclose information if required to do so by law, court order, legal process, government request, or to protect the rights, safety, security, or property of RALCO STUDIO, our users, or others.
If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction.
You retain ownership of Customer Data that you upload, create, submit, process, or store through the Services.
We process Customer Data on your behalf to provide the Services. We do not claim ownership over your documents, form submissions, templates, generated PDFs, signatures, or CRM data.
You are responsible for: • The accuracy of Customer Data • The legality of collecting and processing Customer Data • Obtaining any required permissions or consents • Configuring user access and permissions • Managing connected integrations • Determining retention requirements for your business
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support business operations.
Retention periods may depend on: • Account status • Subscription status • Legal requirements • Backup schedules • Security requirements • Customer configuration • The type of data involved
If your account is terminated or deleted, we may delete or anonymize information after a reasonable period, unless we are required or permitted to retain it by law or for legitimate business purposes.
We use reasonable technical, administrative, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include: • Access controls • Authentication • Encryption where appropriate • Secure token storage • Activity logs • Monitoring and error tracking • Role-based permissions • Limited internal access • Backup and recovery processes
However, no system is completely secure. We cannot guarantee that information will always remain secure.
Your information may be stored or processed in countries other than the country where you are located. These countries may have data protection laws that differ from those in your jurisdiction.
Where required, we use appropriate safeguards for international transfers of personal information.
We may use cookies and similar technologies to: • Keep users logged in • Remember preferences • Improve website performance • Analyze usage • Secure the Services • Understand how users interact with our website and platform
You may be able to disable cookies through your browser settings, but some parts of the Services may not function properly without them.
Depending on your location, you may have rights regarding your personal information, including the right to: • Access your personal information • Correct inaccurate information • Request deletion • Object to certain processing • Restrict certain processing • Request a copy of your information • Withdraw consent where processing is based on consent • File a complaint with a data protection authority
To exercise privacy rights, contact us at Info@ralco-studio.com.
We may need to verify your identity before fulfilling your request.
RALCO STUDIO is often used by businesses to collect and process information from their own customers, employees, partners, or users.
In those cases, the business customer may be the controller or owner of the data, and RALCO STUDIO may act as a service provider or processor.
If you are an end user who submitted information through a form, document, or signature workflow created by one of our customers, you should contact that customer directly for questions about their privacy practices or to exercise your privacy rights.
The Services are not intended for children under the age of 13, or the minimum age required by applicable law.
We do not knowingly collect personal information from children. If you believe a child has provided personal information through the Services, contact us at Info@ralco-studio.com.
We may send you service-related messages, product updates, billing notices, security alerts, and support communications.
Where permitted, we may also send marketing communications. You can unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us.
Even if you opt out of marketing communications, we may still send important service, billing, security, or legal notices.
The Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of third-party services.
Your use of third-party services is governed by their own terms and privacy policies.
We may update this Privacy Policy from time to time.
If we make material changes, we may notify you by email, through the Services, or by posting an updated version on our website.
The "Last updated" date at the top of this Privacy Policy indicates when it was last revised.
If you have questions about this Privacy Policy or how we handle personal information, contact us at:
If you have questions about this Privacy Policy or how we handle personal information, contact us at:
Ralco StudioLas olas 2350 se, 2420 suit Fort Lauderdale, FloridaEmail: Info@ralco-studio.comWebsite: ralco-studio.com