Refund Policy

All payments made to RALCO STUDIO are final and non-refundable, except where a refund is required by applicable law or expressly approved by us in writing.

This includes, but is not limited to:

Our standard policy is that payments are non-refundable.

However, if applicable law requires us to provide a refund, including any mandatory refund obligation under Florida law or other applicable consumer protection law, we will comply with that legal requirement.

Nothing in this Refund Policy is intended to limit any non-waivable rights you may have under applicable law.

Subscriptions are billed in advance on a recurring basis according to the billing cycle selected at checkout, in your account, or in an applicable order form.

Unless otherwise stated in writing: • Monthly subscriptions are billed monthly in advance. • Annual subscriptions are billed annually in advance. • Subscription fees are non-refundable once charged. • Cancellation stops future renewal charges but does not create a refund for the current billing period.

You are responsible for cancelling your subscription before the next renewal date if you do not want to be charged for the next billing period.

You may cancel your subscription through your account, billing portal, or by contacting us at Billing@ralco-studio.com, if cancellation through the platform is not available.

Cancellation will take effect at the end of the current paid billing period unless otherwise stated in writing.

After cancellation: • You may continue to have access until the end of the current paid billing period, unless your account is suspended or terminated for another reason. • Your subscription will not renew after the current billing period ends. • We will not refund the remaining unused portion of the billing period.

If a payment fails, we may attempt to charge your payment method again. We may also mark your account as past due.

If payment is not received within the applicable grace period, we may suspend, freeze, or restrict access to the Services until all outstanding amounts are paid.

Suspension or freezing of an account due to failed payment does not cancel the outstanding balance and does not create a right to a refund.

During suspension, we may restrict access to features such as: • Creating documents • Sending documents for signature • Generating PDFs • Downloading files • Using integrations • Adding users • Accessing paid features

We may continue to allow access to billing pages so you can update your payment method and restore access.

If you upgrade your plan, add users, increase usage limits, or purchase additional licenses, you authorize us or our payment processor to charge the applicable amount.

Upgrade charges, prorated charges, license increases, and add-on charges are non-refundable once processed, except where required by applicable law.

If you downgrade your plan or reduce licenses, the change may take effect immediately or at the end of the current billing period, depending on how your account is configured.

Downgrades do not create a refund or credit for previously paid fees unless we expressly approve it in writing.

One-time add-ons, credit packages, extra document usage, extra signature usage, storage packages, SMS packages, implementation services, and similar purchases are non-refundable once purchased.

Unused credits, add-ons, or usage packages have no cash value and are not refundable, transferable, or redeemable for money, unless required by applicable law or expressly stated in writing.

We may set expiration dates, usage limits, or other restrictions for credits or add-ons.

Fees for custom work, implementation, onboarding, consulting, configuration, integrations, training, migration, or professional services are non-refundable.

This applies even if you later decide not to use the Services, stop a project, change requirements, or cancel your subscription.

If a separate written agreement or statement of work applies, that agreement may include additional payment, cancellation, or refund terms.

If we provide a free trial, demo environment, sandbox, or limited testing access, you are responsible for evaluating the Services before purchasing a paid subscription.

Once a paid subscription or paid service begins, payments are non-refundable except where required by applicable law or expressly approved by us in writing.

If you believe you were charged incorrectly, you must contact us at Billing@ralco-studio.com within 30 days of the charge.

Your message should include: • Account owner name • Company name • Billing email • Date of charge • Amount charged • Reason you believe the charge is incorrect • Any relevant invoice or transaction ID

If we determine that a billing error occurred, we may correct the charge, issue a refund, issue a credit, or take another appropriate action.

Billing corrections are made at our discretion unless a refund or correction is required by applicable law.

If you dispute a charge with your bank, card issuer, or payment provider without first contacting us, we may suspend or restrict your account while the dispute is being reviewed.

We reserve the right to challenge improper chargebacks and provide evidence of your purchase, usage, account activity, acceptance of our terms, invoices, and payment history.

Chargebacks do not automatically cancel your subscription or remove amounts owed.

If a refund is approved or legally required, the refund will usually be issued to the original payment method used for the purchase.

Processing times may depend on the payment processor, bank, card issuer, or payment method.

We are not responsible for delays caused by banks, card issuers, or payment processors.

RALCO STUDIO may integrate with third-party services such as CRM systems, payment providers, email providers, SMS providers, storage services, automation platforms, or other tools.

We are not responsible for fees charged by third-party services, and we do not provide refunds for third-party charges.

Any refund request related to a third-party service must be handled directly with that third-party provider according to its own terms and policies.

We may update this Refund Policy from time to time.

If we make material changes, we may notify you through the Services, by email, or by posting an updated version on our website.

The "Last updated" date at the top of this Refund Policy indicates when it was last revised.