Terms of Service

RALCO STUDIO provides tools that allow businesses to create digital forms, document templates, customer-facing document workflows, signature flows, PDF files, and integrations with third-party systems such as CRM, database, payment, email, or automation platforms.

We may update, improve, modify, or discontinue parts of the Services from time to time.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

If your account is associated with a company or organization, the company account owner or administrators may manage users, permissions, templates, documents, integrations, billing, and related settings.

You agree to provide accurate and complete account information and to keep it updated.

Some Services are provided on a paid subscription basis. Subscription fees, billing cycles, included features, usage limits, and add-ons are shown at checkout, in your account, or in a separate order form.

By purchasing a subscription, you authorize us or our payment processor to charge your selected payment method on a recurring basis according to your selected plan.

Unless otherwise stated, subscription fees are charged in advance and are non-refundable, except where required by law or expressly stated in writing.

You are responsible for any taxes, duties, bank fees, currency conversion fees, or other charges related to your use of the Services.

If a payment is not successfully processed, we may mark your account as past due. We may notify you and attempt to charge your payment method again.

If payment is not received within the applicable grace period, we may suspend, freeze, or restrict access to the Services until all outstanding amounts are paid.

During suspension, we may restrict actions such as creating documents, sending documents for signature, generating PDFs, downloading files, using integrations, or adding users. We may continue to allow access to billing pages so you can update payment information.

We are not responsible for losses, delays, failed workflows, missed opportunities, or business interruptions caused by suspended access due to unpaid fees.

You may be able to upgrade or downgrade your plan, add users, increase usage limits, or purchase add-ons.

If you upgrade your plan or increase usage, we may charge you immediately, apply prorated charges, or charge you on your next billing cycle.

Downgrades may take effect immediately or at the end of the current billing period. Downgrading may reduce access to features, users, templates, documents, integrations, storage, or usage limits.

One-time add-ons may be subject to separate pricing, usage limits, expiration dates, and refund rules.

You retain ownership of the data, files, documents, templates, form submissions, generated PDFs, signatures, images, and other content that you upload, create, process, or store using the Services ("Customer Data").

You grant us permission to host, process, transmit, display, and use Customer Data only as necessary to provide, secure, maintain, and improve the Services.

You are responsible for the accuracy, legality, quality, and reliability of Customer Data and for ensuring that you have the necessary rights and permissions to upload, process, share, or collect such data.

The Services may allow you to connect with third-party platforms, including CRM systems, databases, storage services, email providers, payment processors, automation tools, or other services.

Your use of third-party services is governed by their own terms and policies. We are not responsible for third-party services, their availability, security, errors, data handling, pricing, or changes.

You are responsible for configuring integrations correctly and reviewing the data sent to or received from third-party systems.

RALCO STUDIO may provide features for collecting signatures, generating PDFs, tracking document activity, and storing signed documents.

You are responsible for determining whether a document, signature process, audit trail, or generated PDF is suitable for your legal, compliance, business, or industry requirements.

Unless expressly agreed in writing, we do not guarantee that any document or electronic signature will satisfy specific legal, regulatory, evidentiary, certification, notarization, or industry requirements.

RALCO STUDIO, including the software, design, technology, branding, platform structure, workflows, and related materials, is owned by us or our licensors.

These Terms do not transfer ownership of our intellectual property to you.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create competing services based on RALCO STUDIO except as permitted by law or agreed in writing.

Each party may receive confidential information from the other party. The receiving party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the Services.

Confidential information does not include information that is public, independently developed, lawfully received from another source, or already known without restriction.

We aim to provide reliable Services, but we do not guarantee uninterrupted, error-free, or always-available access.

We may perform maintenance, updates, improvements, or emergency fixes that affect availability.

We may change, add, or remove features from time to time.

You may stop using the Services or cancel your subscription according to the cancellation options available in your account or billing portal.

We may suspend or terminate your account if you violate these Terms, fail to pay fees, create security risks, misuse the Services, or if continued service would expose us or others to legal or operational risk.

After termination, your access to the Services may end. We may delete or retain Customer Data according to our data retention practices, legal obligations, and Privacy Policy.

The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the Services will meet your specific requirements, be uninterrupted, be error-free, or produce legally sufficient documents or signatures for every use case.

To the maximum extent permitted by law, RALCO STUDIO and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

To the maximum extent permitted by law, our total liability for any claim related to the Services will not exceed the amount you paid to us for the Services during the three months before the event giving rise to the claim.

You agree to defend, indemnify, and hold us harmless from claims, damages, losses, liabilities, costs, and expenses arising from your use of the Services, Customer Data, violation of these Terms, violation of law, or infringement of third-party rights.

These Terms are governed by the laws of Florida, USA, without regard to conflict of law rules.

Any disputes will be handled in the courts located in [LOCATION], unless otherwise required by law.

If you have questions about these Terms, contact us at: